Frequently Asked Questions

How do I request a quote?

Please email us directly at info@adprintpromos.com.

To help us prepare an accurate quote, please include:

· Product name and item number

· Desired quantity

· Product color

· Imprint color(s)

· In hands date

· Delivery ZIP code

· Any special packaging or customization requirements

Please attach your logo or artwork if available. Vector files such as AI, EPS, PDF are preferred. High-resolution PNG or JPEG files may also be accepted.

Suggested email subject:
Quote Request – [Item Number] – [Quantity]

Is there a minimum order quantity?

Yes. Each product has its own minimum order quantity, or MOQ, shown on the product page.

Some products may be available below the listed MOQ with an additional charge. Email the product number and desired quantity to info@adprintpromos.com, and we’ll confirm the available options.

Is shipping included?

Many of our listed prices include door-to-door freight and duty to one qualifying address in the contiguous United States.

Additional charges may apply for residential addresses, remote areas, multiple delivery locations, Alaska, Hawaii, Puerto Rico or other destinations.

Will I receive a proof before production?

Yes. A virtual proof will be provided for approval before production begins.

Please review the product, artwork, spelling, imprint colors, size and placement carefully. Production will begin only after the proof and order details are approved.

Do you charge for a virtual proof?

A standard virtual proof is provided free of charge. Additional fees may apply for logo recreation, complex artwork preparation or extensive design revisions. Any applicable fees will be disclosed in advance.

Can you match a specific brand color?

PMS color matching may be available depending on the product and imprint method. Additional charges may apply.

Please include the required Pantone or PMS color in your email. Colors displayed on screens and virtual proofs may vary slightly from the final printed product.

How long does production take?

Production time varies by product, quantity, customization and factory schedule. The estimated production time is shown on the product page or included in your quote.

Production time normally begins after:

· The order details are confirmed

· Payment requirements are completed

· The virtual proof is approved

Production time and transit time may be calculated separately.

Can I order a sample?

Samples may be available for many products. Sample cost, imprint availability and shipping charges vary by item.

Email info@adprintpromos.com with the product number and specify whether you need:

· A blank sample

· A random imprinted sample

· A pre-production sample

Can I customize more than one imprint location?

Many products support additional imprint locations or colors. Availability and pricing depend on the product and imprint method.

Include the requested imprint colors and locations in your email so we can confirm the available options and any additional charges.

Can I cancel or change my order?

Changes or cancellations may not be possible after the virtual proof has been approved or production has begun. Costs already incurred for artwork, setup, samples, materials or production may be non-refundable.

What if there is a problem with my order?

Please contact your sales representative directly and provide the following information:

· Order number

· Item number

· A detailed description of the issue

· Quantity affected

· Clear photos of the product, imprint and packaging

Your sales representative will review the information and assist you with the next steps.

Still Have Questions?

Please contact your sales representative directly or email us at info@adprintpromos.com.

For product and pricing questions, please include the item number, quantity, product color, delivery ZIP code and required delivery date. Attach your logo if available.